RETURN & EXCHANGE POLICY
If you receive your package and it’s not what you expected, wayuulifestyle will happily do a return or exchange. Please read below for instructions on returns and exchanges:
Returns will be accepted if the return package is sent within thirty (30) days of the date the item was originally mailed to you. Items must be returned in their original packaging (including: all boxes/cases, polybags, all tags attached, etc) and original condition (items have not been: used, altered, washed or damaged). If you receive a damaged/defective product you must notify us within 7 days of receipt or your return will not be accepted. We’ll process your refund quickly once we receive the merchandise back in new condition. Here’s how it works:
When you purchased your item, we paid credit card, processing and shipping fees. In order to cover costs and still be able to take care of awesome customers like you, these fees will be deducted from your total refund.
Please note: Shipping and handling charges are non-refundable. Items marked as . FINAL SALE or PROMOTION are not eligible for return or exchange.
If you would like to make an exchange for a different product, here’s how it works:
Please note that delivery outside of Colombia, may be subject to local import taxes,unfortunately cannot be held responsible for any possible duties and taxes which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.